Address and information

Bio Hotel & Residence Kaufmann

Fabian Terzer

Fleimstalstr. 16
39040 Auer
South Tyrol– Italy

+39 0471 810 004

VAT: 02609970211

All pictures on the page are protected by copyright and may not be forwarded or used in any other way.

In case of cancellation the following conditions will be applied (excluded if there were clearly stipulated different conditions via mail):

For cancellations made up to 31 days before the date of arrival, no additional fee will be charged. For cancellations within 30 to 15 days prior to arrival, 40% of the total booking will be charged. For cancellations within 14 to 8 days prior to arrival, 60% of the total booking will be charged. For cancellations within 7 days prior to arrival, 70% of the total booking will be charged. In case of early departure, late arrival or no-show, we will charge a cancellation fee of 70% of the amount paid for the missing days. At the moment of reservation, you must pay a deposit of 30% of the total amount of the reservation via bank transfer. In case of cancellation, the deposit will be kept entirely by the accommodation. The remaining amount has to be paid directly to the accommodation during your stay.

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Information on online dispute resolution pursuant to Art. 14, c. 1 Regulation (EU) No. 524/2013 on online dispute resolution of (Regulation on consumer ODR):

The European Commission has provided an interactive website (OS platform) for the out-of-court settlement of disputes arising from online sales or service contracts. The European Commission's OS platform can be found at the following link: