Address and information

Bio Hotel & Residence Kaufmann

Fabian Terzer

Fleimstalstr. 16
39040 Auer
South Tyrol– Italy

+39 0471 810 004

VAT: 02609970211

All pictures on the page are protected by copyright and may not be forwarded or used in any other way.

Booking/cancellation policy:

We all willing to avoid cancellation fees if we are still able to sell the canceled rooms to other guests. In that case you’ll receive a voucher to use within the year. In order to fix the reservation, we kindly ask a down payment of 30% of the booked amount via bank transfer. In case of cancellation, the deposit will be kept entirely by the accommodation and the following conditions will be applied (excluded if there were clearly stipulated different conditions via e-mail):

For cancellations made up to 14 days before the date of arrival no additional fee will be charged.

For cancellations within 13 to 8 days prior to arrival, 40% of the total booking will be charged.

For cancellations within 7 to 3 days prior to arrival, 60% of the total booking will be charged.

For cancellations within 3 days prior to arrival, 80% of the total booking will be charged.

In case of early departure, late arrival or no-show, we will charge a cancellation fee of 80% of the amount paid for the missing days. 

Graphics, Programming

Effekt! srl
Via Val di Fiemme 4
39044 Egna
BZ - Alto Adige

Information on online dispute resolution pursuant to Art. 14, c. 1 Regulation (EU) No. 524/2013 on online dispute resolution of (Regulation on consumer ODR):

The European Commission has provided an interactive website (OS platform) for the out-of-court settlement of disputes arising from online sales or service contracts. The European Commission's OS platform can be found at the following link: